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Sympathy and Advice please :(

Posted this on the other board too but thought you guys might help me too :slight_smile: I’m feeling sorry for myself tonoght. After a rotten week at work I was looking forward to delivery of my brand new shiny wheelchair with EMotion powered wheels to get me around at work without much effort. Well it arrived yesterday afternoon, the guy from the company set it up and all was great. I took it out on the drive and road outside my place this morning for a quick practise and within 5 minutes the damn thing had tipped backwards. The anti-tippers failed and let the damn thing go right back tipping me out cracking my head on the road and taking a lump out of my elbow - boo hoo - hurt pride and very nasty lump and headache all day. The guy from the company came right out this afternoon and takes it back to their workshop to see ‘what on earth happned …never happended before…blah, blah’. Well he rings me back this evening to say that they have another wheelchair same make in the workshop and they are going to take the anti-tippers off that one and fit to mine. They think that mine had not been tightened properly and instead of catching me they failed and it bent something as I went backwards. So that was the sympathy - now the advice - should I be demanding it goes back to the manufacturer who is at fault instead of accepting their ‘repaired’ version. We are talking £6,700 of wheelchair and wheels here. I am now seriously shane and nervous of the thing too. The one I tried out at the showroom was nowhere near as ferocious when I used it and seemed more controllable and didn’t tip at all. The other advice I would like is that he was very evasive when I asked about after sales care of extended warrantly - and just kept saying -just ring us we will help anytime. Anyone any advice please?

I’m not sure where you stand on this one - the chair they gave you was not fit for purpose, in fact it was dangerous, and now they’re saying that they’ve fixed it, and it won’t injure you again? I’m not surprised you don’t trust it. Perhaps a call/visit to Citizen’s Advice would be useful? Luisa x

HIa, Oh wow! That is terrible!! Id go back to the ppl you got it from, tell them just ‘fixing’ wont do! You were hurt!! (and it seems it wasnt fit for purpose), have you told your MS nurse? dont be embarassed, it wasnt your fault!!! And im sure when you get another one, you can make friends with it and not be scared. (to be honest if it were me I’d sue for the pain and the anxiety it has given me!) Hope you can sort this hon, dont worry xxxxx Clare

ow ow ow! Make sure you get some photos of your injuries and where the ‘accident’ happened. If you need to make any kind of claim evidence of your injuries may be useful. I hope you are feeling a lot better now, take care, Ellen

Thanks guys for the sympathy, I’m feeling really shaky still today and a bit sore, didn’t sleep to well but I am getting over it slowly. Not sure how long it will be before I get my confidence back though. You see I agree with you all that a new chair is warranted, but my husbands take is that as the anti tippers were an added extra, replacing them with new ones does not mechanically change anything. I don’t know enough about them to be sure, confidence lost is often hard recovered eh. No I haven’t told my MS Nurse as it’s not MS related and she would just say are you okay now. The sympathy party was really appreciated though :slight_smile: - just knowing someone else understand feels good eh guys? Pat x

Really sorry to hear that, Pat - what a horrible thing to happen. If I were you I would press for a new one and no nonsense. I’m sure many of us have returned a piece of equipment to the shop and demanded a completely new one when it has broken down, when the thing has just been a plan nuisance and no more. In your case it was actively hazardous and caused actual injury - as well as having potentially caused even more serious damage! It is a good suggestion to take photos of your injuries. Show them to the wheelchair people - that’ll get their undivided attention. They are probably shaking in their shoes already, although trying not to show it. Another suggestion - keep a written note of everything that has happened and what you have been told. If it comes to a dispute, this would be useful. Let them know you are doing that too. I hope you have a more pleasant and less exciting day today. Alison x

Thanks Alison, I think your advice is right. I can’t sue them I don’t think I have enough evidence and I think that they will say you should not have been tackling any gradient so soon after delivery. Even though it is a tiny gradient on my drive and road. It was witnessed by a neighbour though who was cleaning her windows and came running out to me. My husband was also there thankfully to help me up again. I think I am going to ask for another new one as I am very nervous about this one now. Thanks to everyone again Pat

Virtual ((((hugs)))) and etheric booboo blessing from Clarexxx

Thank syou Clare xx

What a terrible thing to happen to you Pat. lt really shakes your confidence having an accident like that. l would get in touch with Trading Standards for advice. What ever you purchase - has to be’ fit for the purpose’ - and l do think you should either demand a full refund - or at least a replacement - with a trial period so that you can see how you manage with it. The company would not want any ‘bad press’ - And it should have a full warranty for that price. Be firm - and l hope you are feeling better to-day.

I have posted this on 2 boards agaon but wanted you all to know that I have just heard back from the suppliers and they stripped down the wheelchair in the workshop and guess what - the entire axle and several other pins and bits were all lose - not tightened up by the manuafacturer. He said he was totally shocked and dreads to think what might have happened!! Now that gives me confidence, he has contacted the manufacturers himself but asked me to put a very firm email together an dhe will forward to them too. He said they have taken pictures etc. as it was unsfae. They have now put it back together tightened everything up and fittd new anti-tippers and has reassured me that the whole thing is now very safe :o I’m still nervous though

I have posted this on 2 boards agin but I thought you would all like to know that I have just heard back from the suppliers and they stripped down the wheelchair in the workshop and guess what - the entire axle and several other pins and bits were all lose - not tightened up by the manuafacturer. He said he was totally shocked and dreads to think what might have happened!! Now that gives me confidence, he has contacted the manufacturers himself but asked me to put a very firm email together an dhe will forward to them too. He said they have taken pictures etc. as it was unsfae. They have now put it back together tightened everything up and fittd new anti-tippers and has reassured me that the whole thing is now very safe I’m still nervous though

Ouch you poor soul :frowning: not sure where you stand re sale of goods act etc but im sure citizens advice can give you the latest info. i think you have a very good case for not accepting a “repaired” version .in fact you should be able to demand money back due to trauma and the fact that you no longer trust the chair. good luck :slight_smile: