I am having similar grief with City Link.
I ordered an item on 15th Jan - actually, it was a hot wax bath for my painful MS feet.
Was given a delivery estimate of 19th to 23rd Jan - OK.
On 23rd Jan - i.e. “worst case” estimate, it still hasn’t arrived, and I get a rather shirty e-mail from the seller, to the effect that City Link haven’t been able to deliver, they have left cards I didn’t answer, and when am I going to be home, then?
All complete news to me, because as someone who works full-time from home, AND has MS, I’m pretty much home all day everyday, and working just feet from the front door, so how could anyone have tried to deliver without me noticing, AND where are the cards to prove it?
Only after I disputed this, the seller gave me a tracking number, and I find City Link claim to have tried on the 17th and the 18th, and to have left cards both times. There were very specific timestamps, and both times I was definitely HOME - couldn’t afford not to be, because I was working. Complete lying barstewards!
Scheduled redelivery (how can you have “redelivery”, when there’s been no attempt in the first place?) for Tuesday. Again, home all day, with the exception of 20 minutes at lunchtime. No delivery, no “Sorry we missed you”.
Still no parcel today, Thursday. Now 10 days it’s supposedly been in the system. Tracking hasn’t been updated since Monday lunchtime. Neither the seller nor City Link are responding to my e-mails now (and they were forthright, but NOT rude - no bad language, and nothing that wasn’t an exact account of what has happened).
Don’t think I’m ever going to get the footbath thing. Will have to console myself with thoughts it probably wouldn’t have worked anyway. It’s not a recognised MS therapy, but my Nanna had similar for her arthritis, and it did help some.