I’ve had terrible trouble with them lately.
Early last week, I ordered three separate items from Amazon. All of them dispatched the same day, with an ETA of this Monday.
To my surprise, one turned up on Thursday - well ahead of expectations - so far, so good.
Then, while I was out on Friday, I had a missed delivery. I had to go online and rebook it for Monday.
Monday it didn’t come.
So I had to file a complaint with RM, that a scheduled delivery wasn’t honoured. They said they would investigate, but this might take “several days”.
Tuesday and yesterday, still no parcels, so we’ve at this point got one that came while I was out, but had subsequently disappeared, and another that was at least two days overdue, no news at all.
Out of the blue, this morning, not a Royal Mail van, but one labelled “Salford Van Hire” pulls up. Well, this can’t have anything to do with my missing Royal Mail parcels, can it? Lucky I was home, because yes, it was my parcels. Both had Royal Mail labels on them, and a scheduled “redelivery” date of today, even though one had never been delivered in the first place, and the other was supposed to have been redelivered Monday!
All’s well that ends well, but I’m left scratching my head a bit. Where have my parcels been, and why have they turned up in a van that wasn’t Royal Mail?
With the “not leaving enough time to open the door” thing, I don’t drive, and so never have a vehicle on the drive. Some delivery people (not just Royal Mail) assume nobody could possibly be at home if their car wasn’t - apparently oblivious that not everyone has a car! Even though my desk & the computer are right by the front door, so it takes me seconds to get there (I’m still mobile), I have caught people in the act of driving off. They say: “Oh, sorry, I didn’t think you’d be home; you’re car wasn’t there!” Surely you should check whether a person’s home, not whether their CAR is!
Tina