Hi everyone,
My mum has Secondary Progressive MS and is now wheelchair-bound. After a long struggle, she’s finally accepted morning and evening carers—30 minutes each visit. In the evenings, they help her wash, get into pyjamas, and transfer from her wheelchair to bed.
However, the evening carers (8:30–9:00pm) have been quite rude, saying the shift is too late and even suggesting she shouldn’t be living where she is. Currently, she’s in the downstairs living room as she can no longer access the upstairs, and we’re waiting on adapted housing.
We’re feeling really lost as a family and would really appreciate if anyone could share their care plans. Is there a time cut-off for bedtime visits? How late do carers come out to help your loved ones?
Thank you so much in advance.
I’m so sorry you’re experiencing this attitude from the carers, it’s unacceptable behaviour as most home cater agencies work till 10 pm. I would suggest speaking with the care agency manager regarding this issue.
I’ve been in the care industry for the last 21 years, working in a care home and then in the community. They have a duty of care for your mum, and they should air their concerns to their manager and not the client( your mum). You are well within your rights to complain about their attitude, they are meant to be supporting not making you feel this way.
I hope you get sorted, have a look at the CQC report on the agency as it may give you a better understanding of what you are dealing with.
1 Like
Dealing with care workers can be so tricky, you want to get the best care, and it can be hugely expensive. They should have done an assessment of her needs before the initial visits and should therefore be aware of the tasks and timings. Don’t feel guilty about the care plan you want in place, it should fit around you and your mum. Always raise concerns with the care managers, and have things in writing where possible. We were constantly talking to our care providers to make sure the care provided was suitable.
2 Likes