It’s soooo stressful when we can’t do without these things, and it all goes wrong.
I used to have dreadful problems with Boots. I used to have some things that were on automatic repeat, but others were “take-as-needed”, so I’d get through them at varying rates. They couldn’t seem to understand the difference between the two, so they’d automatically re-order the “take-as-needed”, and then get pissy if I was reluctant to accept them, because I didn’t want to stockpile. That was in the days before I did pre-pay, too, so it’s a bit of a damn cheek ordering drugs you haven’t said you need, and then expecting you to cough up the money! They didn’t like it if I said: “No, I haven’t asked for these!”
Then, another time, they tried to give me a complete stranger’s prescription, and insisted: “But you usually pick it up for him!” WTF? Not that I’m unwilling or unable to, if asked, but I didn’t even know the person, and had certainly never been authorised to collect his prescription for him. How bizarre!
Then I swapped to a local pharmacy, on the recommendation of the GP surgery, and straight away ran into problems with them too. They couldn’t seem to source Baclofen. More than once, I was on the last dregs, and having to taper, to avoid running out altogether. It then turned out that - just my luck - they were in administration. So they either wouldn’t or couldn’t buy new stock, because they didn’t have the money. So they were phoning round every branch (it’s a franchise, I think), trying to get dribs and drabs of whatever was left on shelves all over the country, so they wouldn’t actually have to buy any. No wonder it was taking a month of Sundays!
Finally, after they got taken over, things seem to have settled down at last (not wishing to tempt fate, here).
The only recent(ish) problem I had was I couldn’t get steroid eye drops (prednisolone), because apparently there was a nationwide manufacturing issue with those. So had to go all the way back to the doc, and get her to issue a 'scrip for something different.
On the whole, the surgery has not been at fault in all this, although I would expect them to know if there’s a nationwide shortage of something, and to avoid prescribing that thing. Also to know if a pharmacy they recommended is in trading difficulties, and might have difficulty fulfilling prescriptions.