in the last dozen or so attempts to get a bloody repeat prescription, about half have made me want to tear my hair out. just as well it’s not my blood pressure tablets i need. aaaargh! if anyone gets through this, well done, but i need to vent…
i go online to their site, but it won’t give me access, AGAIN! so then it tells you to try again later, this time there’s also a sign saying that there will be no use of the site today, for an hour, about 4 hours from now, not now! the sane thing would be to be able to phone up and say that i can’t get on to their site and order it, then and there, by phone, but no… they don’t do that any more, it HAS to be online, on their site, which doesn’t bloody work half the time. i was told that i could just pop into the surgery to order it, i tell them i have MS and ‘popping in’ isn’t exactly easy. it’s not as if i can fib about my MS, it’s the bloody doctors, they can check! so then they tell me to send it in an e-mail, so i do, but then i have to phone up to check that their whole computer system hasn’t crashed AGAIN, which it does from time to time, apparently, and then i need to send the e-mail again, and phone to check AGAIN. so that’s 1, 2 or 3 phone calls, rather than 1, to just order the bloody things.
i type slowly, so i keep trying to get on to the docs site, but i just get this damn message, along with the warning about not being able to use it hours from now, it is now 10:29am:
Your doctor’s practice did not reply to your login request. This can happen if there is a network problem, which is temporary, or if the practice computer system is not running.
All practice systems close for a short period every night for housekeeping, if you see this message at night this is the most likely cause of the problem, and normal service will be resumed as soon as all essential work is complete. The exact time and duration of the nightly work varies from practice to practice, most practices can finish housekeeping in around 2 hours.
If you see this message during the day and it persists for more than an hour please contact your practice. If they cannot resolve the issue they will contact the Access team.
We apologise for the inconvenience
this is all a hell of a long way from helpful! the bit at the end about contacting them about the fault is rollocks ! they effectively just brush it off as the patients problem, every time. i only want one type of med, this time. are many other people finding this? if anyone made it to the end.