I wonder just how many people in Britain are as disabled as Poll, and of those, how many are interested in even attempting to go away to a hotel? I know it’s a bit of a catch-22, as if the facilities aren’t there, they can’t attract disabled customers, so round and round we go…
But bearing in mind the huge investment to equip a room with hoists etc, I wonder just what the take-up would be? It would never pay for itself if it’s occupied just once a year by Poll (or Poll’s clone). Are there enough people that severely disabled, who would want to go to that particular hotel, to make sure the (very expensive) facilities aren’t lying unused 90% of the time?
Hotels are businesses, after all. They can’t afford to lay on specialist facilities unless their market research indicates there would be a pretty strong take-up. No hotel can afford to invest in facilities (even non-disabled ones) that are unused most of the time.
That is a shame if it means Poll can’t have what she wants, but I wonder just how many “Polls” there are, to make it pay?
Let’s say in future I have similar needs to Poll: does that mean I want to go to the same hotel as her? No, probably not. I expect I have my own priorities for places I’d like to visit, and the chances of those coinciding with Poll’s, just because we’re both disabled, are fairly slim. So does the hotel get my business and Poll’s? No, probably not - they get just one of us. The fact there are other disabled people out there who could use the facilities doesn’t mean they necessarily want to. What if most aren’t interested in visiting that place?
Can you make it super-dooper enough that people would travel from far and wide just for the facilities, even though they’re not that interested in the place? I don’t know.