I am open mouthed at the incompetence surrounding my application for a replacement blue badge - and I hope can help people avoid the frustration I am experiencing!! I also hope that it will help me to get it off my chest
Knowing the expiry date was coming up, I applied online, through the government website, and received a confirmation email and tracking reference number. I rang the council a few days later to check they’d received my application but was told they couldn’t find it. As paper documents have to be sent off even with an electronic application, I duly printed off the documents and reapplied with a paper version.
Again wondering about the progress of my application, I have just phoned, to be told that it takes longer for a paper application and that an online application is quicker. But, the tracking reference isn’t accurate and they don’t always receive the electronic applications (as happened in my case). So, very apologetic as the person I spoke to was, I will not get my new blue badge until a few weeks after my old one has expired. Altogether, it will have taken 2 months from start to finish. What is also frustrating is that I am going away for a few days within that period of time and am likely to want to use the badge but won’t be able to.
Let this serve as a warning to all of you who may be renewing over the next few months!
There, I do feel a little better and I hope I’ve done someone a good turn…