if you are thinking about investing with the Halifax, think again.
Or, better yet, ask them how easy it will be to get your money out when you need it - and record the answer.
I have been trying to close my account (a Cash ISA) for well over a month, and all I have had is evasions and lies.
I am registered for on-line banking (should be ideal for the housebound, right?
When I try to transfer part of the sum to my current account, up pops some security type demanding to know where I got the account number and sort code for the account I want the money transferred to.
It seems he did not like my reply - that I had had this account for over 40 years - as he put a bar on my Halifax account without telling me.
On phoning their complaints number, I found out about the bar, and the person at the other end told me that she had removed the bar, and suggested telephone banking. She would send me a secure number to use over the phone,
Two weeks later this number has not arrived. On phoning I was told the date it was sent (last month), that a new one would be sent, but it would do me no good as the account still had a bar on it.
I get transferred to the “Fraud Department”. I can get the bar lifted by visiting my local branch with two forms of ID (one photo). and the response to my being housebound is to get somebody from a local branch to visit and verify the ID,
I am still waiting for the phonecall to set up the visit.
Tonight, when I phone “Complaints” I am told that the department I want is closed (Complaints is supposed to be 24/7).
Hence this rant.