I'm getting so stressed with this.
Barclays have a recently revamped online banking service. I recently used it to set up a standing order to pay my council tax.
The first payment (April) was an odd amount, so I paid that one manually. Then set up a standing order for regular payments for the rest, beginning 1st May.
To my shock, I see the first regular payment of £90 has left my account TODAY - a whole month early.
My first thought was maybe I'd made a mistake, so I immediately checked the standing order details online, and it says "Starting on 01/05/12" Not "next payment", but "starting on" 1st May. Pretty unambiguous, wouldn't you say?
So armed with that, phoned the bank, thinking it's clearly their mistake, and should be relatively easy to sort out.
Not so! They insist that it's my mistake, and at their end, it says 1st April! How can that possibly be? We're both (supposedly) looking at the same system, albeit I'm looking at it remotely. I'm NOT looking at some handwitten note I made at the time. I'm looking at the details of the S.O, on my online, and the start date clearly shown is 1st May.
They're insisting that's not what their system says, so how the hell can I prove anything, if they are seeing different to me? They're adamant it's my mistake, and tried to put me through to "online banking", who would "Guide me through what I've done wrong".
Well, I haven't p*ssing done anything wrong - the record visible to me clearly shows 1st May, which is what I wanted and expected. Now they are claiming their version shows something different, so what hope do I have? How can I prove I have a record that's different to theirs, and that it wasn't my mistake?
I did agree to be put through to "online banking", but NOT so they could talk me through my mistake, but so I could draw their attention to the fact THEY have a problem. However, after sitting listening to dreadful crackly music at my own expense for another 5 minutes, and not getting to speak to a living soul, I hung up.
I then tried to make a complaint by e-mail, using the "contact us" form, but that doesn't work either. Every time I try to use it, it wants me to log in first, but as soon as I'm logged in, I can no longer navigate to the form! Neat way of ensuring they never get any complaints!
So looked up the telephone number for complaints, and got put straight back into the same stupid queue I'd already given up on, where you can't get through to a real live person.
To add insult to injury, I'm a shareholder of this shower, too.
I'm at risk of redundancy at the moment, and really having to watch the pennies. Now £90 has gone out that's not even due 'til next month, and they claim there's nothing they can do, because it's my fault! Which my information says it isn't!