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Suspected thief, need to change pin number for debit card

Asking on behalf of a friend

She has carers going in 4 times a day. 2 of her bank cards have gone missing. She has cancelled her cards and is waiting for new ones. She is housebound, and has no friends or family to take her to an ATM, to change the pin to a number she can remember. Can she do this via telephone banking, or is there another way? She banks with Santander.

Thanks

Dunno. Perhaps a phonecall will get the answer she needs.

Wonder who stole the cards?

pollx

[quote=“Boudica”]

Dunno. Perhaps a phonecall will get the answer she needs.

Wonder who stole the cards?

pollx

[/quote] She thinks she knows, but has no proof

Fi

She should report this to the police…

[quote=“Tilly 2”] She should report this to the police… [/quote] That’s what i said

Report it to the Police…it is a theft. But for future, we have a small safe about the size of a clutch handbag, which has a combination lock on it. Maybe an idea to keep her bank cards in something similar ? Xx

The only thing with these mini safe’s is that although they can be usefull, handy little things, anyone intent in taking your stuff can simply nick the whole thing and take a hammer to it later! Better than nothing though I s’pose, it would act more like a deterent than anything else.

[quote=“fi2006”]

[quote=Tilly 2]She should report this to the police… [/quote] That’s what i said

[/quote] Tell her she should because if it is who she thinks it is… They might steal from other vulnerable people x

[quote=“LoopyLinda”]

The only thing with these mini safe’s is that although they can be usefull, handy little things, anyone intent in taking your stuff can simply nick the whole thing and take a hammer to it later! Better than nothing though I s’pose, it would act more like a deterent than anything else.

[/quote] Ours comes with an integral, pull out anti theft metal cord that locks around something solid. So we have it attached to our bed. So to steal it, you would have to either smash the bed up or remove it with the device attached !!

Dont know if anyone has seen these through neighbourhood watch (if you have one) but I have 2 bells that are attached to the zipper on my purse, make a right racket but at least I can hear when my purse is been disturbed (usually the hubby looking for change) Deffinatley think it needs reporting to the police though, they may come out and put some small cameras in for you, we once had to do it at work as someone was helping themselves to petty cash.