I don’t know if many of you are managing their account online. I normally keep my finances very simple and am weary of security issues with online presence. However, some time ago my children persuaded me to go online and I must say so far it’s been a godsend. Yes, you do have to memorise your customer number, two sets of passwords but if you use it regularly you remember those quickly.
Yesterday, I needed to change a standing order, went online and found in left hand side navigation ‘web chat/chat now’. This allows you to ask a question online and an agent at the bank responds instantly. You can ask a question and the agent will guide you how to do it. The whole thing lasted couple of minutes, the agent double checked whether what I did actually had happened. Very useful function and much better than trying to phone, going round and round and getting frustrated. I wish public bodies had similar facility, pehaps it will happen in the future.