I’m posting on here out of desperation. I have asked everybody. Googled to death and phoned the Panasonic customer care line twice.
Can somebody help please?
I took delivery of a brand new Panasonic Combination microwave / convection oven with grill today. It replaces my old one that died.
The grill element at the top of the cavity is supposed to be on when grilling, that’s obvious, but it stays on when using the convection oven. I don’t want the grill element on grilling the food I’m baking! Who wants grilled cakes? It means I can’t roast meat in a roasting bag because you can’t put a roasting bad under the grill.
The first time I rang Panasonic it was an obvious foreign call centre and I had trouble understanding the girl I was talking to. I asked her how to turn the grill element off. She went away and came back and told me ‘you can’t’ it’s made that way. The grill element heats the oven. I asked her how to use a roasting bag and how to stop cakes getting grilled and she reassured me that they won’t grill.
Unconvinced I rang back again and asked the same question to another operator. This time a man I could understand much better. He said the grill element should be OFF when using the oven and it is faulty.
Two different answers from customer services. Does anybody know how these things operate?
Thank you - Flo xx