Hi everyone my hubby is still under the hospital for his M S/ care here in sheffield and get an appointment about every 9 to 12 months but see M S nurse at out reach supposedly in between. We always use the telephone to re arrange if appointments clash due to hospital delays etc. But have notice a few rather nasty persons/letter/correspondence in regards to clinic appointments
We have been attending clinics right from diagnosis 2009 and have always attended even though they were at different venues and times that would suit a fully mobile person due to parking/ should we say lack of it. A couple of his out reach appointments we were miss directed/ and sent us to the wrong place. No one says sorry.
We were frowned upon only to crawl away feeling neglected so when my hubbies appointment came only 1 week before the date were we had numerous other conflicting appointments I rang to rearrange over the telephone.
Due to the late ness of their appointment we still got the automated call about confirming the attendance date. As you can guess hubby said no only to be advised by the automation we could not attend as cancelling meant discharged.
Panicked I rang the clinic appointment desk only to be advised not to worry about what the machine said, Then today we received the conformation of new appointment with the nasty words if we cancel again we will be discharged.
Don’t understand why? changing appointment should be allowed.
Has any one else had this little issue from the wonderful Hospital?