Watchdog finds 'weekneses' in sickness benefit system

Hi everyone, please find below an article taken from the BBC news website, this was broadcast on the radio this morning.

Watchdog finds ‘weaknesses’ in sickness benefit system

By Andrew FaggBBC News

Women holds templesThe assessments determine whether people qualify for benefits through sickness or are fit to work
Continue reading the main story## Related Stories- Ministers admit benefits backlog

Auditors have found “weaknesses” in the contract between the government and Atos, the private firm paid to carry out fit-to-work medical assessments.

The contract underpins the Department for Work and Pensions’ efforts to move people from sick benefits into work.

The National Audit Office said the DWP had failed to penalise Atos for “under-performance”, and had not set “sufficiently challenging” targets.

The DWP said it was committed to making the Atos agreement a success.

French firm Atos was paid more than £112m in the last financial year to carry out about 738,000 face-to-face medical tests on benefit claimants.

Wrong decisions

The DWP used the test results, known as work capability assessments, to decide whether people were fit to work or eligible for Employment and Support Allowance (ESA).

The assessments were first introduced on a pilot basis by Labour in 2008 and rolled out across the country by the coalition government.

Officials at the DWP have got many decisions wrong, with nearly four out of 10 appeals upheld at tribunals.

The NAO said it was unclear whether the quality of the tests was to blame for the number of wrong decisions.

In a letter to Tom Greatrex, MP for Rutherglen and Hamilton West, seen by the BBC, the NAO’s Comptroller, Amyas Morse, said it was hard to know whether changes to the tests were needed.

"It is difficult to assess, as the department does not routinely request feedback on the rationale for tribunal decisions.

Continue reading the main story## “Start Quote

People who are genuinely sick and disabled need to be helped, not hounded”

Tom GreatrexLabour MP

“Without such data it is not clear whether any changes in the medical process are needed,” Mr Morse added.

The DWP had previously admitted that Atos had not carried out some fitness testing within the agreed time limits, and performance had been “below the standard” since mid-2011.

The NAO criticised the DWP for not seeking “financial redress” for these delays.

It said just 10% of the penalties triggered by poor performance had been applied.

The spending watchdog added that the DWP’s negotiating position has been undermined by “inaccurate forecasting” of the number of people likely to need a medical test.

A DWP spokesperson said the contract had “changed considerably” since it was signed by the Labour government and as it evolved remained under constant review.

"In 2010, the Work Capability Assessment was not working properly and since then we’ve substantially improved it.

“It is a complicated area but we are committed to making it a success to ensure it is both fair and accurate for the user and value for money for the taxpayer.”

Mr Greatrex asked the NAO to carry out the review of the contract, saying the coalition government had failed to get value for money for the taxpayer and “properly hold Atos to account”.

"The taxpayer is effectively paying for this service twice - once through the £112m a year Atos receives from the DWP, and then again through the £60m a year spent on appeals and clearing up the mess that results from Atos assessments.

"Yet as the NAO makes clear, the Government has failed to claw this money back from Atos to reimburse the taxpayer.

“The principle of assessing a claimant’s fitness to work is a sound one. But people who are genuinely sick and disabled need to be helped, not hounded,” the MP added.

‘Challenging contract’

Mr Greatrex has called on ministers to reflect on the report and consider reforming the system.

A spokesperson for Atos said it worked very closely with the DWP on a “complex and challenging contract” to “fulfil all our contractual obligations”.

"We have also been flexible within the contract, for example implementing changes and recommendations from the Harrington report.

“Where changes to the contract have resulted in slower processing times we have worked alongside the department to address this.”

Complaints that the medical test causes distress have been made since they were first introduced.

In May 2011, six charities - including the MS Society and Parkinson’s UK - urged the government to make the tests fairer for patients whose symptoms vary in severity over time.

A month later, campaigners claimed in a letter to the Guardian newspaper, that assessments were causing “huge” distress, and had even resulted in suicides.

Are you a benefit claimant who has had to take part one of these medical tests? What was your experience like? If you are willing to be interviewed by a BBC journalist, please could you fill out the form below with your experiences, ensuring you include a contact number.

You beat me to this post while I was reading it :slight_smile:

What is really worrying is the article saying “the DWP are committed to making the ATOS contract work”.

Uh, right. It has not worked thusfar, numerous costly investigations have uncovered profound flaws,DWP have again made a huge mistake so they can cut the crap rather than the benefits and FIRE them.


This ideologically driven persecution of the sick and disabled is being placed under increasing scrutiny now the media has finally woken up to the gross unfairness. Hopefully, momentum will continue to gather pace and public opinion forces another u turn.

Incidentally, I find it ludicrous that under performance is seen as the problem and not the fact that the policy stinks.

I agree with you all; at least some of the media are taking notice. Nothing in the Daily Mail though!


I loathe the Dail Mail with every fibre of my being but I am suprised that the Mail hasn’t jumped on this story to be honest. They have been quite anti-ATOS and benefit cuts for the “deserving” disabled recently. The Mail knows its audience. Its readers are getting older and the Mail has woken up to the fact that their readers are likely to be affected by ATOS and the cuts not just the scummy scroungers and benefit cheats from “nasty” council estates

And the government will get worried when they lose the Mail’s implicit support on this topic.

Mail (and Express etc) = older readers = people more likely to vote

Forget Murdoch and the Sun. Its Dacre and the Mail that really worry politicians.

Interesting. Thanks for posting. Yes THANK GOD the media are finally taking an interest.

I agree with others about reasons the Mail would be anti Atos. I posted a good anti Atos article a few weeks ago from, surprisingly, the Telegraph.

But I think that even the centre-right and right wing think it is “not British” to hound and harrass disabled people and people with chronic illness.

I feel a small shift in attitude and just hope I’m not kidding myself.

Thanks again,

Pat x

This is the Guardian’s take on the issue.

Thank you for posting this, it’s about time the media woke up to what is happening, but they themselves have waged a campaign against anyone who claims ’ state handouts ’ as the Daily Heil calls benefits, and the sick and disabled in particular. If they have started to change their tune somewhat, it’s because the readership is asking them to, not because they realise how wicked this government’s policies are.

Thanks for posting, some good news at last!

[I am suprised that the Mail hasn’t jumped on this story to be honest. They have been quite anti-ATOS and benefit cuts for the “deserving” disabled recently.

My dad saves me his copies of the Mail despite the fact that I have made my views known, not only their politics but also the way they scare people with constant stories about foods that cause cancer, oh and if you yawn a lot you might have MS! That really helped when I was waiting for my dx.

Anyway dad is very elderly and not that well himself so I flick through it avoiding depressing stories and hateful articles. I haven’t seen any anti Atos stories myself and I do look out for them. I did notice a link on here to the ‘Mailonline’ last week with a very negative story about Atos, so perhaps it’s seeping through.