They’ve messed up my fampyra delivery AGAIN and I am going to miss at least two doses. The last time was when they had the ‘technical issues’, I couldn’t get through by phone and emailed them twice - I never received a reply. I did eventually sort it then, but now I am expecting this month’s delivery today (I arranged it a week ago, was on holiday so couldn’t be in to receive it earlier hence being so low on tablets) and it hasn’t arrived. The online tracker doesn’t work when I enter my details.
So I rang the number on my paperwork, and was on hold for 17 minutes before suddenly getting a recorded message at 6pm (home time?) asking me to leave a message which I did, but I have no faith in them replying so I found another number and rang that. The woman who answered said the online checker isn’t working, and that the delivery drivers had gone home for the day but she would arrange for someone to call me in the morning. She was about to hang up when I asked her if she needed my phone number. She hadn’t asked for my name or anything so I don’t know how I was going to get a call back unless their phones automatically tell them which customer is calling?
The thing is, when I miss a dose of fampyra my symptoms become much worse (worse than before I started taking it) and I never recover completely. I am still not right after missing the doses last month. I am so angry. I have a bloody UTI and now I am going to feel terrible when I miss the dose tonight.
Has anyone complained about HAH or managed to get fampya without going through them?