Well that was an interesting conversation. I have a family travel insurance policy which I get for “free” with a monthly payment bank account (hence the “free” bit!) and each year I need o renew my medical conditin that has been declared. Last year the additional cost was £60 and I was quite happy with that. The renewal came through, £63, inflation and costs etc fair enough so I called the bank to renew. We went through the questions again and it came to the do i use walkign aids question. Last year I rarely used my chair, but with time I use my chair more often so I declared I used a chair rather than a stick.
Guess what, my premium went up from £63 to £103, £40 more if you use a chair rather than a stick! Ok, £103 is far cheaper than anywhere else and I do get other benefits in the account but a simple change to one answer and an increase of this size really did feel unfair. I did follow up with a “does this insurance include the actual chair?” hardly surprisingly “no” was the answer.
I expressed my displeasure on the phone but was left with no real option than to accept the price rise. I will be writing to them to express my disappointment to see if they can justify the blatant premium applied to someone in a wheel chair.