This afternoon, I had all my groceries delivered by ever such a nice, kind, polite couple of chaps from Ocado.
In fact, they were so nice, kind and polite, that I didn’t notice they’d forgotten to deliver about half the shopping, including some essentials I’m very low on, such as loo roll!
As there was a common theme that it was non-perishables like tins and loo roll, I reckoned it was probably a straightforward mistake of a crate or two not being unloaded, and that Ocado would bend over backwards to sort it out.
But of course, it meant having to spend 20 minutes in a phone queue, waiting to get through to them, then they wanted me to itemise everything that was missing - which was too many for me to do - I just said: “Loads of it! Everything that’s in the crates they didn’t unload!”
So he phones the driver, and confirms that yes, they’ve found it: it is “on the van”, as suspected. But of course “that driver has gone off shift now”, so can they send it round between 5 and 6?
That was better than I thought they’d say, which was “Tomorrow morning”, so I had no choice but to accept it, really.
Having to put a cork in it, for the moment, otherwise I’ll run out of loo roll.
But minor setbacks and misunderstandings like this seem to leave me feeling really defeated. I nearly cried that soup and loo roll haven’t turned up, when I haven’t cried about much bigger things. It just seems to sap all my energy. I’m cross with myself for not noticing, because it even went through my head that I didn’t seem to have much shopping for the money, and that it was all unloaded unusually quickly. But somehow it never dawned on me a load of it was missing. I’m not really cross with the chaps, because, as I say, they were so nice. But I wonder if I should have been cross, because being “nice” isn’t an awful lot of good if you don’t unload half the shopping, is it? I also wonder if I should have made more fuss about the “off shift” business, as he was obviously still with the van, and answering the phone.
If I learn I’ve made a mistake that affects a customer - or even if there has been one, but not by me - I’m not “off shift” until I’ve done something to put it right.
I just feel really exhausted, now, and all that’s happened is a few groceries went missing.
I suppose it was already a Friday, at the end of a long week, which meant I was tired to start with, then I always get tired carrying through and unpacking the groceries (the ones which did come), and then to find I’m still not done, but got to phone for the missing ones, and unpack that lot when they come. 
Sorry, bit of a pointless rant, really. I suppose I just want to know if other folks find stupid things are sometimes “the straw that broke the camel’s back”. I don’t seem to be able to deal with minor inconvenience. It’s not as if I was told I can’t have the groceries 'til after Christmas, or something.
Tina
