Just about everything I know about ESA and benefits I have read here, or at least read it here first.
Speaking to someone who has a major health problem last week (not MS) who had just been informed of the outcome of filling out the form going from IB to ESA. They said - everythings OK, just going on the same. So I asked which group they had been put in and the bottom line was that they had no idea what I was talking about, no knowledge of the significance of grouping etc, no understanding that they had been put in the WRA group, which was time limited and then means tested. Huge implications for someone whose medical condition means that they will not work again.
Made me wonder how many people will be in for a shock in year or so time when their ESA runs out and their partner is working.
It is not so much that the info is not in the letter, but people may not understand the implications. After talking things through this person is going to appeal, but it did make me think that this is all smoke and mirrors.