I’ve been using health care at home they are used by biogen or the NHS to deliver my Fampyra I’ve had to use them since October last year there ment to deliver every 4 weeks but I’ve got my delivery hassel free and on time once in all that time and as you wrote I’ve had the same problem as you I’ve had to go without my meds for up to a week the first time it happened they wrote a email apologising and and said it would never happen again they sent me 2 weeks extra incase it ever happen again but it did I’ve used up my extra 2 weeks so not if but when it happens again I’ll be out of them.
I went on to the NHS web site heres the link
I read so many reviews and everyone had the same problem I thought it was just me you can rate them with 1 to 5 stars and everyone had 1 star I only read 1 that gave them 2 stars.
I can’t understand way the NHS or anyone would use that company If I ran a delivery company and my service was like that I’d soon be out of business. One delivery driver gave my medication to a shop keeper in the next village to give to me I only got it the next evening when the shop keepers wife gave it to me that was very dangerous giving medication to anyone other then the person its meant for.