Eve, of course you’re despondent. I’m angry on your behalf.
Please, do not let this broken system beat you, but I totally understand why you’ve lost faith in the NHS.
Can this MS Society help in any way? Do you have relatives who can fight for you?
Good grief, I’m really angry that those in the know manage to obtain so much while those of us who are not used to such systems seem to be thrown on the muck pile.
Please, please insist on a face to face GP appt.
I know you had to fight to get a Soc.Serv. visit next week. Maybe, just maybe you’ll get some response.
The hospital PALS complaint system isn’t a real complaint - someone just phones to pass the message of “they offer sincere apologies” then close the file! I know this from my husband’s experience of being given a dangerous medication. He’s diabetic & the script was 50% sugar!
Our daughter complained to Pals & after 20 weeks a young girl phoned hubby to pass on “Sorry”
I took the call & said "of course they’re sorry…they’ve been found out. What is the next phase? She said “file closed now” I soon said “Oh no it isn’t, what are the options?”
“Oh, erm, hold on…silence…erm hello…sorry about that..erm if your husband wants to he can make a Complaint”. Me “I thought PALS was the complaint”. She “well, Pals isn’t formal”. Me…“what”
So we made a Formal Complaint & got told it could be 40 weeks before we hear the next stage.
So it’ll be over a year since the neglect before we can take it further.
We don’t want compensation, just to stop more errors with Scripts. Unbelievable eh.
Sorry Eve, didn’t mean to go off topic.
I wish you well and pray you’ll stick to your guns. The lack of services you e received is atrocious.
Chrissie x