Ive been trying to get an appiontment for the last 2 weeks,the surgery has an 0844 number that costs a fortune to call.
First you get an auto voice welcoming you to the surgery then you are told that your call has been acknoliged(cant spell that word) however there surgery ie experiancing a high volume of calls and if your call is of a non urgent nature it may be advisable to call back at a less busy time.
Then some more music then we are sorry to keep you your place in the Queue is32 like mine was on monday (at that i hung up) you then spend time with the Q countdown telling you where you are till you get through, then your told you are conected to the surgery an to press1 for appointments ans 2 ect then you are in another Q to be connected to whoever you need to speak too, by this time youve been on the phone for more than half an hr,and theres no appointments left call back tomorrow at 8 am, you cant book an appointment ahead of time,for this week if you want one in 4 weeks time one can then be booked, but not at short notice,ITS JUST A JOKE, and then they wander why people get cross and have a go at them.
I did get an appiontment today after trying for more than a week, and now i dread my next phone bill.
Sorry i just had to vent my frustration, i feel better now till i need another appointment .
Thanks for reading this Barbara.xx