I’ve got a - not completely wanted - physio appointment at the hospital for 22nd April.
Although my mobility on the whole is excellent, I’m a non-driver, and starting to have problems waiting for a long time at bus-stops, as there is no seat, and I find standing in one place, getting cold, is actually worse than being on the move, and I have become quite distressed at times. Plus I have the added stress that the bus might not turn up, and I could lose the appt.
So anyway, explained all this to the MS nurse, and she suggested I book hospital transport, and sent me detailed instructions of how to get in touch with them, with the appointment letter.
So anyway, having just rung them, and spent some time on the phone answering a load of questions, I also had some questions, having never used the service before - like what kind of transport it would be (car or ambulance), whether it’s door-to-door or all around the houses with other passengers - that kind of thing.
Well, I should’ve kept my big mouth shut, because she said: “Oh, have you never used this service before?” I said: “No, never, that’s why I’m sorry for all these questions.”
She said: “Oh, in that case, you can’t book it with us. The first time has to be a referral from your GP. After that, we can do it.”
So I’ve been completely misled that I could book it, and have been sent the information all for nothing. I should have been told it could only go through the GP, in the first instance.