hi i had acknowledgement about my email week ago still no answer.
so i contacted Ocado i have an account with them from when i lived in my big house with hubby.
I explained exactly my issue with disability. they sent me an email back within 24 hours and said they have amended my details as vulnerable. they will ensure my shopping is brought to the door in bags, and the driver will leave for me in manageable bags.
I am happy with that. got a deliver coming to day as a trail. will see how it goes.
I have also started to use Ocado for Marks and Spencer foods plus other items although It is quite difficult to get a delivery slot at the moment. I have found my shopping is nicely packed in carrier bags and I get my favourite food!
Over the last few months I have tried several different supermarkets, used local companies and a large online company for cleaning products I couldn’t get anywhere else.