Anyone here who uses buses in London? Often a driver will refuse to let a wheelchair user onto a bus because there is a baby-buggy in the wheelchair space. If they refuse to let you on for this reason, they are acting incorrectly, because the Big Red Book, the manual issued to all London bus drivers, states:
“Wheelchair users are to be given access to the wheelchair space even if it is occupied by other passengers or buggies. Use the iBus automated announcement to make it clear that the wheelchair space is needed. If necessary, politely but firmly ask the buggy owners to move or fold their buggies to let the wheelchair user into the area as this is the only safe place for them to travel. Explain you will give them the time they need to do this and be patient and polite. Do not move off until they are re-positioned.”
You can find the Big Red Book online by googling “Tfl Big Red Book”, and the section I quote is on page 11 of the PDF file. I have printed off this page to wave at bus drivers in future, to alert them to their responsibilities if they refuse to let me board in my wheelchair when there’s a baby buggy in the wheelchair space.
I’d be very keen to hear of other wheelchair users’ experience with London buses.