Well, I took them back today, and said I want to go back to single vision distance lenses.
I know I’ve done the right thing, because I immediately felt a weight off my mind, that I’d been making do with nearly £500-worth of the “wrong” glasses.
I also took the opportunity to pick completely different frames, as they said it didn’t make any difference if I was getting them “remade” anyway. For a while I’ve been feeling that not only was I not getting on with the lenses, but I’d made a mistake with the frames too, as they weren’t flattering.
I wasn’t going to push my luck and ask for different frames, but when they said it would make no difference (to price on my side, or effort on theirs) I jumped at the chance!
Logically, of course if you need new lenses anyway, it doesn’t matter if they stick them in different frames for you, but I never thought of that - LoL.
And I got a £65 refund for the difference between Varifocals and single distance.
Not absolutely sure it shouldn’t have been more than that, but it was horribly complicated and illogical the way they worked it out. To my over-simplistic way of thinking about it, everything else - including the replacement frames - was exactly the same price, so the refund due should have been a straight subtraction of Single Vision price from Varifocal price.
But somehow they didn’t do it like that, there was a whole load of argy bargy about my discount second pair (which I’m keeping). As my replacement glasses, even with cheaper lenses, will still be pricey enough to qualify for exactly the same discount, the second pair could have been taken out of the equation altogether, and just do: “Price of original primary pair - Price of new primary pair”.
But no, that was far too straightforward, and they had to make a meal of it.
So at some point I’m going to need a tranquiliser before I go through the maths and check it works out exactly the same, despite being done in a madly complicated way!
But apart from that, all fine - should be about a fortnight to get my replacements.
I wondered whether to put: “For Ssssue” in the title, as I’m particularly interested to hear how she has fared with resolving the identical dilemma.
But all replies welcome, of course.
Tina
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