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Worth knowing - excellent customer service

Everyday living
#1

I bought a rollator online from Co-operative Independent Living.

The brakes broke after about 18 months. The rollator was guaranteed for 12 months but the brakes are guaranteed for 3 years. When I spoke to the Co-op they wanted me to return the rollator (by courier which they would organise), I explained that I could not manage without the rollator so they sent me a replacement one.

I was really pleased by the customer service offered by this company.

Well done The Co-op!

I thought others might find this helpful to know.

Anne

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#2

Thanks Anne, it’s always good to know of places that treat their customers well, rather than having to complain when they don’t!

Rosina x

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#3

i’ve always liked the co-op because it was based on the principle of being a co-operative.

hence the dividend stamps that i used to rob from my mum to play post office!

ah… drifting off in a memory of my childhood.

which brings to to another issue - my train of thought wanders about all over the place!!

great news that their customer service is so good!

carole x

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