I live on an island, so occasional flight travel is essential. In the last 3 years or so, air travel for me would be impossible without airport assistance at both ends of my journey. I travel quite a bit, for both pleasure and work and airport assistance makes travelling as easy as possible. I have encountered numerous assistants (I’m not sure if that’s the right term) who have been pleasant, courteous and chatty without being intrusive. I’ve also had one surly, grumpy bugger in the last 3 years, almost to prove there’s an Exception to every rule. I’ve never once been asked " what have you done to yourself". My thanks are normally met with a smile and a comment along the lines of “we’re here to make sure that your travel is as easy as it can be”.
My only gripe is that many airports don’t use self-propelled wheelchairs, so if I’m traveling on my own and have been given a push-only chair, this means I’m completely reliant on someone else pushing me to the shop, toilet, coffee house etc. I’ve now taken to traveling with my own self-propelled wheelchair, so that I can move myself from A to B.
Oops, I lied earlier when I said I only had one gripe, my other gripe is why do the doors to disabled loos have to be so awkward and heavy. I’ve encountered a few doors that Geoff Capes would struggle with. Why can’t the doors have sensors which opens, closes and locks the door without the need for contortionism and muscle?
Anyway, to all who provide assistance at airport, thank you for all that you do and the way you do it.