# Customer service

**URL:** <https://forum.mssociety.org.uk/t/customer-service/10691>\
**Category:** Primary progressive MS\
**Created:** [8 April 2017 10:42 UTC](https://forum.mssociety.org.uk/t/customer-service/10691 "2017-04-08T10:42:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Steve\_Snore](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@Steve\_Snore](https://forum.mssociety.org.uk/u/Steve_Snore)\
**Post date:** [8 April 2017 10:42 UTC](https://forum.mssociety.org.uk/t/customer-service/10691/1 "2017-04-08T10:42:42Z")

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Good morning from a beautiful sunny Wallasey.

On the everyday forum, I’ve just read about someone having difficulty getting a puncture repaired on his electric wheelchair.

(Millar; Electric Wheelchair.) This is in total contrast to the service I’ve just received from the suppliers of my chair. The day before travelling to Merseyside, I ran over the charger with my indoor chair. It took one email to Folding products for disabled people and there was a new charger waiting for me at my dad’s house. No charge!

It’s not a miracle, it’s just good old fashioned customer service. So good I had to share it. Now to pick out a horse; I doubt that’ll go as well.

Best wishes, Steve.

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**Author:** ![PUDDLE](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@PUDDLE](https://forum.mssociety.org.uk/u/PUDDLE)\
**Post date:** [8 April 2017 11:56 UTC](https://forum.mssociety.org.uk/t/customer-service/10691/2 "2017-04-08T11:56:31Z")

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On the horse front, I’ve been tipped, Red, Wonderful Charm & Vicente.

Good to hear the old fashioned customer service in the UK is still out there.

Have a good day Steve.

Tormented Terry is catching some sun rays. Free of charge!